Refund policy

Last updated: 16 August 2026

At MADELYN BOUTIQUE, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we will do our best to help.

Contact details

Email: madelynwaterskate1@proton.me
Phone: +61 485 906 591
Address: 16 Sunset Avenue, New South Wales 2570, Australia

Change-of-mind returns

We accept change-of-mind returns within 30 days of delivery, provided that the item:

  • Is unused and in original condition

  • Is returned with its original packaging

  • Has not been damaged, worn, altered, or used

  • Includes proof of purchase

Customers are responsible for return postage costs for change-of-mind returns. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Faulty, damaged, or incorrect items

Please contact us as soon as possible if your item arrives faulty, damaged, or different from what you ordered. Include your order number, a description of the issue, and clear photographs where applicable.

If the product is faulty, damaged, or incorrectly supplied, we may offer a repair, replacement, refund, or other appropriate remedy in accordance with your rights under Australian Consumer Law. We will cover reasonable return shipping costs for approved claims.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method.

Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.

Exclusions

We may not accept returns for items that have been used, damaged after delivery, altered, or returned without the original packaging, except where the item is faulty or another remedy is required under Australian Consumer Law.

Australian Consumer Law

Nothing in this policy limits or excludes any rights or remedies available to you under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under Australian Consumer Law.

If a product has a major failure, you may be entitled to a replacement or refund, as well as compensation for any reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if they fail to meet consumer guarantees.

How to request a return

To request a return, email madelynwaterskate1@proton.me with:

  • Your full name

  • Order number

  • Reason for the return

  • Photographs, if the item is faulty or damaged

Please do not send items back before contacting us and receiving return instructions.